" Your Dreams Can leave Indelible Mark On Time ,,
Maschive
" STRIDE WITH POISE "
Return Policy
At Maschive, we are dedicated to ensuring our customers are completely satisfied with their purchases. If you are not happy with your order, you may return it within 30 days of purchase. The product must be in its original condition and packaging. To initiate a return, please contact our customer service team @
Once we receive and inspect the returned product, we will process your refund. Please note that return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
Shipping Information
We offer free standard shipping on all orders. Expedited shipping options are available at checkout for an additional fee. Please allow 3-5 business days for processing and handling. Delivery times vary based on your location and the selected shipping method.
We ship to most countries worldwide. International customers are responsible for any customs duties and taxes that may apply.
Privacy Policy
Maschive values your privacy and is committed to protecting your personal information. We collect only the information necessary to process your order and improve your shopping experience. This includes your name, shipping address, email address, and payment information.
We do not sell or share your personal information with third parties except as required to process your order. All transactions are secure and encrypted, and we use industry-standard security measures to protect your information.
Size Guide
Ensuring a perfect fit is important to us. Please refer to our size guide below before making a purchase. Our shoes are available in a range of sizes to accommodate different foot shapes and sizes.
| US Size | UK Size | EU Size | Foot Length (inches) | Foot Length (cm) |
|---|---|---|---|---|
| 5 | 4 | 37 | 9.25 | 23.5 |
| 6 | 5 | 38 | 9.5 | 24.1 |
| 7 | 6 | 39 | 9.75 | 24.8 |
| 7.5 | 6.5 | 40 | 10 | 25.4 |
| 8 | 7 | 41 | 10.25 | 26.0 |
| 9 | 8 | 42 | 10.5 | 26.7 |
| 10 | 9 | 43 | 10.75 | 27.3 |
| 10.5 | 9.5 | 44 | 11 | 27.9 |
| 11 | 10 | 45 | 11.25 | 28.6 |
| 12 | 11 | 46 | 11.5 | 29.2 |
Support Center
Need assistance? Our Help Center is here to answer any questions you may have @
or call our customer service line @
→ 
.
We are available Monday to Friday, 9 AM to 6 PM EST.
For common inquiries, please check our FAQ section below:
- Order Status: You can check the status of your order through your email or by logging into the shipping companies website we work with.
- Shipping: For shipping-related queries, refer to our Shipping Information section above.
- Returns: For return instructions, refer to our Return Policy section above.
Terms of Service
By using our website and purchasing our products, you agree to the following terms of service. Please read them carefully to understand your rights and obligations:
- Use of Site: You agree to use our site for lawful purposes and in a manner that does not infringe the rights of others.
- Intellectual Property: All content on our site, including text, images, and logos, is the property of Maschive and is protected by copyright laws.
- Order Acceptance: We reserve the right to refuse or cancel any order at our discretion.
- Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue products without prior notice.
- Limitation of Liability: Maschive shall not be liable for any damages resulting from the use or inability to use our products.
- Governing Law: These terms and conditions are governed by the laws of the state where our company is headquartered, without regard to its conflict of law principles.
